FAQs
1. How Do I Place My Order?
It’s simple! Choose your desired style on the product page, then click the “Add to Cart” button. Follow the instructions to complete your order, and we’ll take care of the rest. You’ll receive a notification once your order is on its way.
2. My Tracking Number Isn’t Working
If your tracking number isn’t updating, don’t worry—it may take 1-2 days for the shipping carrier to update their system. If your tracking number isn’t working after a few days, please contact the carrier. We’re here to help if you need further assistance!
3. Account-Related Questions
1) Do I Need to Create an Account to Make a Purchase?
Creating an account is optional but highly recommended for the best shopping experience, with exclusive member benefits. You can also checkout as a guest if preferred.
2) I Forgot My Password. How Do I Reset It?
No worries! Just click “Forgot password” on the sign-in page, and you’ll receive an email with instructions to reset it. For additional assistance, reach out to Customer Service at support@berkanoz.com.
4. Is My Personal Information Secure?
Absolutely. We use industry-standard encryption to protect your personal information during checkout. Your credit card details are encrypted using SSL (Secure Socket Layer) technology and are only used to process your transaction—they are never stored after the purchase.
5. Size & Fit
1) How Do I Find the Right Size?
Refer to our Size Guide for help determining the best fit. If you need personalized sizing assistance, feel free to contact us at support@berkanoz.com.
2) Why Are There Different Size Charts?
We update our size charts regularly based on customer feedback to improve your shopping experience. If you have any questions about sizing, don’t hesitate to contact us.
6. Payment Issues
1) What Should I Do if My Card is Declined?
· Double-check your card details and security code.
· If everything is correct, contact your card issuer to find out why your payment was declined.
· If the issue persists, try using a different card.
Still having trouble? Contact our Customer Service with details about the issue, and we’ll help resolve it.
2) What Should I Do if There’s a Payment Error?
Ensure all card details are correct. If the issue continues, contact your bank or card issuer.
3) Can I Use More Than One Coupon Code?
At this time, only one coupon code can be applied per order.
4) My Coupon Code Isn’t Working—What Should I Do?
If your coupon isn’t working, contact our Customer Service for help. Please note that coupon conditions vary, so check the details when you receive the code.
7. Order-Related Questions
1) Can I Cancel or Change My Order?
Yes, you can cancel or change your order before it ships. Once it has been shipped, you will receive a confirmation email. If your order has already been shipped, you can return it within 30 days following our Return Instructions. For urgent requests, please contact Customer Service within 12 hours of placing your order.
2) How Can I Find My Order Information?
Log into your account to view your order history, or refer to the confirmation email you received after purchase. If you need further assistance, reach out to us at support@berkanoz.com.
8. Delivery Questions
1) How Long Does Shipping Take?
Processing takes 1-3 business days, and shipping times vary by method. For detailed information, please refer to our Shipping Policy.
2) What Should I Do if My Order is Delayed?
If your package doesn’t arrive within the estimated time frame, contact our Customer Service team for assistance.
3) Can I Change the Shipping Address After My Order Ships?
Unfortunately, once an order is in transit, we cannot change the shipping address. If the original address is valid, the package will be delivered there. If it’s invalid, it will be returned to our warehouse, and we can assist from there.
4) How Do I Track My Order?
After your order ships, we’ll send you an email with tracking information. Be sure to check your spam folder if you don’t see the email. Contact us at support@berkanoz.com if you need further help.
5) What Should I Do if I Didn’t Receive My Order?
Please double-check your shipping details. If everything is correct but you haven’t received your order, contact us with your order number, and we’ll assist you.
9. Returns & Refunds
For information about returns and refunds, please refer to our Return & Refund Policy. If you have any questions, don’t hesitate to contact our Customer Service team for help.